Privacy Policy

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

When you use our website or request our services, we may collect the following types of information:

• Contact information including name, email address, and postal address
• Property information relevant to your renovation project
• Communication preferences and correspondence history
• Technical information including IP address, browser type, and device information
• Website usage data through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the architectural planning services you request
• To communicate with you about your project and respond to inquiries
• To process service bookings and maintain project records
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract when you engage our services
• Legitimate business interests in improving our services and website
• Your consent where explicitly provided
• Legal obligations requiring us to retain certain information

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Structural engineers and consultants working on your project
• Local authorities for building regulations submissions
• Service providers who assist with website hosting and email communications
• Legal or regulatory authorities when required by law

All third parties are required to protect your data and use it only for specified purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related documents are typically retained for seven years following project completion to comply with professional standards and legal requirements.

Your Rights

Under data protection law, you have rights including:

• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@ocean-puffin.com

Cookies

Our website uses cookies to enhance your browsing experience and analyze site usage. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: contact@ocean-puffin.com
Address: 45 Bedford Square, London WC1B 3DN, United Kingdom